1. Who we are

 

Woodlands Cottages operates this website to provide information about our holiday cottage rentals and to allow visitors to contact us with enquiries.

 

Data Controller: Woodlands Cottages
Contact email: stay@woodlandscottages.com

 

For any questions about this privacy policy or how we handle your data, please contact us using the details above.

 

2. What personal data we collect

We only collect personal data that you voluntarily provide to us through our contact form.

 

Information you may provide

When you contact us through the website, we may collect:

• Your name

• Your email address

• Your phone number, if you choose to provide it

• The content of your message or enquiry

• We do not collect sensitive personal data and we do not offer user accounts on this website.

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3. How we use your data

We use your personal data only to:

• Respond to your enquiry

• Communicate with you about cottage availability or potential bookings

• Provide customer service related to your request

 

We do not use your data for marketing emails unless you separately ask us to do so.

 

4. Legal basis for processing

Under UK data protection law, we rely on the following lawful bases:

• Legitimate interests – to respond to enquiries and manage communications with potential guests

• Steps prior to entering a contract – when you contact us with the intention of booking or requesting information about a stay

 

5. How long we keep your data

We keep personal data only for as long as necessary:

• Contact form enquiries are retained for as long as needed to respond to your request and for reasonable administrative follow up

• If your enquiry leads to a booking, relevant information may be kept longer to meet legal, tax and accounting obligations

 

After this, your data is securely deleted or anonymised.

 

6. Cookies

Our website uses cookies. Cookies are small text files placed on your device when you visit a website.

 

We use cookies to:

• Ensure the website functions properly

• Remember basic preferences where necessary

• Support general website performance and security

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We do not use advertising cookies, profiling cookies, or social media tracking cookies.

 

When you first visit our website, you will see a cookie banner that allows you to manage your cookie preferences where required. You can change your choices at any time using the cookie settings tool on our website.

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7. Sharing your data

We do not sell your personal data.

 

We may share limited data with trusted third party service providers who help us operate our website, such as:

• Website hosting providers

• Website platform providers (such as Wix)

 

These providers only process data on our behalf and must protect it in line with data protection laws.

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8. International data transfers

Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as approved contractual clauses, to protect your personal data.

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9. Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

 

However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

 

10. Your rights

Under UK data protection law, you have rights including:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate or incomplete data

• The right to request deletion of your personal data

• The right to object to or restrict certain types of processing

• The right to withdraw consent where processing is based on consent

 

To exercise any of these rights, please contact us using the details in Section 1.

 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

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11. Third party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third party websites.

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12. Changes to this privacy policy

We may update this privacy policy from time to time. Any updates will be posted on this page and the “Last updated” date will be revised.